Privacy Policy
Overview
Reuse Medical Equipment ("we", "our", "us") operates reusemedicalequipment.com. This Privacy Policy explains what information we collect when you visit or make a purchase, how we use it, and your rights regarding your data.
We collect only what we need to fulfill orders, provide customer support, and improve our services. We don't sell your personal information to third parties. We never have and we don't intend to.
Short version: We collect your name, contact info, and order details to fulfill purchases and provide support. We use Shopify to process payments — they handle payment data. We don't sell your data.
Information We Collect
| Category | What & When |
|---|---|
| Order Information | Name, billing and shipping address, email, phone number, and order details when you make a purchase or submit an enquiry. |
| Payment Data | Payment is processed by Shopify Payments or PayPal. We do not store full card numbers on our servers. We receive only order confirmation and last-4 digits. |
| Account Data | If you create a customer account: username, password (encrypted), order history, and saved addresses. |
| Communications | Messages you send via our contact form, email, or phone — including content and timestamp. |
| Browsing Data | IP address, browser type, device type, pages visited, and referral source — collected automatically via Shopify and Google Analytics. |
| Cookies | Session cookies (required for cart/checkout) and analytics cookies. See the Cookies section below. |
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and tracking
- Send order confirmation, shipping notifications, and support communications
- Respond to enquiries, return requests, and service issues
- Prevent fraud and ensure payment security
- Improve our website, inventory, and customer experience
- Comply with legal obligations (tax records, export documentation)
We do not use your personal information for targeted advertising on third-party platforms. We do not sell or rent your data to marketers.
Cookies
Our website uses cookies — small text files stored in your browser. We use:
- Essential cookies: Required for cart functionality, checkout, and session management. These cannot be disabled without breaking the site.
- Analytics cookies: Google Analytics to understand traffic patterns, popular pages, and how visitors navigate the site. Data is anonymised and aggregated.
- Preference cookies: To remember settings like currency or recently viewed items.
You can disable non-essential cookies via your browser settings. This may affect some site functionality but will not prevent you from completing a purchase.
Data Security
Our website is hosted on Shopify, which provides industry-standard SSL encryption (HTTPS) for all data transmission. Payment data is handled by PCI-DSS compliant processors.
We maintain access controls on customer data within our team. Only staff who need it to fulfill orders or provide support can access order information.
No system is 100% secure. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.
Payment security: We never see or store your full credit card number. All payment processing is handled by Shopify Payments and PayPal, which are PCI Level 1 compliant.
Your Rights
Depending on your location, you may have rights regarding your personal data:
👁️ Access
Request a copy of the personal data we hold about you.
✏️ Correction
Ask us to correct inaccurate or incomplete data.
🗑️ Deletion
Request deletion of your personal data, subject to legal retention requirements.
🚫 Objection
Object to processing of your data where we rely on legitimate interest.
📦 Portability
Request your data in a machine-readable format (where applicable).
📧 Opt Out
Unsubscribe from marketing emails at any time via the unsubscribe link.
To exercise any of these rights, contact us at info@reusemedicalequipment.com. We will respond within 30 days.
California residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of any sale of personal information. We do not sell personal information.
EU/UK residents (GDPR): If you are located in the European Union or United Kingdom, you have rights under GDPR/UK GDPR. Contact us to exercise those rights. You also have the right to lodge a complaint with your local supervisory authority.
Data Retention
We retain order and customer data for as long as necessary to fulfill legal and business obligations:
- Order records: Retained for 7 years for tax and legal compliance
- Customer accounts: Retained until you request deletion
- Communications: Retained for 3 years or as required for dispute resolution
- Analytics data: Anonymised — no personal data retained beyond 26 months
Children's Privacy
Our website is intended for business and professional use. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted personal information to us, contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted to this page with an updated effective date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
For significant changes that affect how we use your data, we will notify registered customers by email.
This policy was last updated on January 1, 2025.
Contact & Privacy Requests
For privacy questions, data access requests, or data deletion requests, contact us:
Reuse Medical Equipment
2537 E Hammond Ave, Fresno, CA 93703
Email: info@reusemedicalequipment.com
Phone: (833) 373-8736
Privacy Question?
We take privacy requests seriously and respond within 2 business hours on weekdays.
