Shipping Policy

All orders ship from our warehouse at 2537 E Hammond Ave, Fresno, CA 93703.

Orders placed before 12:00 PM PST on a business day are typically processed the same day. Orders placed after 12:00 PM, on weekends, or on US public holidays are processed the next business day.

Processing time for most items is 1 to 3 business days. Some large or complex equipment may require additional preparation time before shipping — we'll notify you if this applies to your order.

We ship to all 50 US states via UPS, FedEx, or freight carrier depending on the item's size, weight, and fragility.

Shipping costs are calculated at checkout based on item weight, dimensions, and destination. Free shipping promotions, when active, apply to standard ground shipping on eligible items only.

We ship to 50+ countries. International orders are shipped via air freight, sea freight, or international courier depending on order size, destination, and buyer preference.

All export documentation is prepared by our team — commercial invoice, packing list, Certificate of Origin, and EEI. We use DHL, FedEx International, and freight forwarding partners depending on the shipment.

International shipping costs are quoted separately after order confirmation. For large orders, contact our international sales team for a full freight quote before purchasing.

Patient monitors, imaging systems, surgical tables, hospital beds, and other large equipment typically ship via freight (LTL — Less-than-truckload). The carrier will contact you by phone to schedule a delivery appointment.

For freight deliveries, please ensure:

• Someone is present at the delivery address to receive and sign for the shipment
• You have appropriate equipment (pallet jack, forklift, or enough people) to unload if delivery is to a dock or curbside
• Any damage is noted on the delivery receipt before signing
• Photos are taken of any damage before unpacking

If you need a specific delivery window or have access restrictions (e.g. elevator-only, specific loading dock hours), contact us before placing your order and we'll coordinate with the carrier.

You'll receive a tracking number by email when your order ships. Use the carrier's website (UPS, FedEx, or DHL) to track in real time.

Tracking updates may take up to 24 hours to reflect after the shipping confirmation email is sent. If your tracking shows no movement for more than 3 business days, contact us and we'll investigate with the carrier.

For freight shipments, tracking is available through the freight carrier's portal. Contact us if you need assistance accessing freight tracking for your shipment.

Please double-check your shipping address before completing checkout. We ship to the address provided at time of order.

If you notice an address error after ordering, contact us immediately at info@reusemedicalequipment.com or call (833) 373-8736. We can update the address if the order hasn't shipped yet. Once shipped, address corrections may incur a re-routing fee charged by the carrier.

Reuse Medical is not responsible for non-delivery due to an incorrect address provided at checkout.

If your tracking shows "delivered" but you haven't received the item, first check with neighbours, building management, or any secure delivery location. Then contact us — we'll file a trace with the carrier.

For shipments that are lost in transit (tracking shows no movement or the carrier confirms loss), we'll work with you and the carrier to resolve the claim. Resolution timelines depend on the carrier's investigation process, typically 5 to 15 business days.

We strongly recommend purchasing shipping insurance for high-value orders. Contact us before placing a large order and we can arrange this.

For international shipments, import duties, taxes, and customs fees are the responsibility of the buyer. These charges are not included in our shipping quotes and are set by the destination country's customs authority.

We prepare all standard export documentation, but we cannot predict or guarantee what customs charges will be assessed in your country. We recommend checking with your local customs authority or freight forwarder before ordering.

We declare the accurate value of all shipments on customs documentation. We do not under-declare values or mark items as "gifts" to reduce duties — this is illegal and we won't do it regardless of how it's requested.

For questions about your shipment, to request a freight quote, or to coordinate an international order, contact our team directly.

This policy was last updated on January 1, 2025.