Shipping policy

Shipping Policy

 

Effective: January 1, 2025

We ship to 50+ countries. This policy outlines our processing timelines, shipping methods, domestic and international options, freight arrangements, and tracking structures.

  • Please note: By placing an order, you confirm you have read and agree to all policies linked on this page, including our processing timelines and carrier requirements.

1. Order Processing

All orders ship from our warehouse at 2537 E Hammond Ave, Fresno, CA 93703.

  • Orders placed before 12:00 PM PST on a business day are typically processed the same day. Orders placed after 12:00 PM, on weekends, or on US public holidays are processed the next business day.

  • Processing time for most items is 1 to 3 business days.

  • Some large or complex equipment may require additional preparation time before shipping — we'll notify you if this applies to your order.

  • You'll receive a shipping confirmation email with tracking information as soon as your order leaves our facility.

2. US Domestic Shipping

We ship to all 50 US states via UPS, FedEx, or freight carrier depending on the item's size, weight, and fragility. Shipping costs are calculated at checkout based on item weight, dimensions, and destination. Free shipping promotions, when active, apply to standard ground shipping on eligible items only.

Domestic Shipping Options:

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    Standard Ground: Default for most items. Shipped via UPS or FedEx ground with tracking included. Delivery takes 3–7 business days.

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    Expedited: 2-day and overnight options are available at checkout for eligible items. Delivery takes 1–2 business days.

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    Freight (LTL): Used for large, heavy, or palletised equipment. Delivery takes 5–10 business days.

3. Freight & Large Item Shipping

Patient monitors, imaging systems, surgical tables, hospital beds, and other large equipment typically ship via freight (LTL — Less-than-truckload).

  • The carrier will contact you by phone to schedule a delivery appointment.

  • Someone must be present at the delivery address to receive and sign for freight shipments. Missed appointments may result in storage fees charged by the carrier.

  • You must have appropriate equipment (pallet jack, forklift, or enough people) to unload if delivery is to a dock or curbside.

  • Any damage must be noted on the delivery receipt before signing. Take photos of any damage before unpacking.

  • If you need a specific delivery window or have access restrictions (e.g., elevator-only, specific loading dock hours), contact us before placing your order to coordinate with the carrier.

4. International Shipping

We ship to 50+ countries via air freight, sea freight, or international courier depending on order size, destination, and buyer preference. All export documentation is prepared by our team — including the commercial invoice, packing list, Certificate of Origin, and EEI. We use DHL, FedEx International, and freight forwarding partners.

International Transit Methods:

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    DHL / FedEx Air: 3–10 business days (Africa, Middle East, Asia, Latin America, Caribbean).

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    Air Cargo: 5–14 business days (All regions — for large/urgent shipments).

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    Sea Freight (FCL/LCL): 3–8 weeks (All regions — for large/bulk orders).

International shipping costs are quoted separately after order confirmation. For large orders, contact our international sales team for a full freight quote before purchasing.

5. Customs & Import Duties

For international shipments, import duties, taxes, and customs fees are the sole responsibility of the buyer. These charges are set by the destination country's customs authority and are not included in our shipping quotes.

  • We declare the accurate value of all shipments on customs documentation. We do not under-declare values or mark items as "gifts" to reduce duties — this is illegal and we will not do it.

  • Delays at customs are outside our control. We cannot refund shipping costs for customs delays. If your shipment is held at customs, contact your local customs authority with the documentation we provide.

6. Tracking Your Order

  • You'll receive a tracking number by email when your order ships, which can be tracked in real time on the carrier's website (UPS, FedEx, or DHL).

  • Tracking updates may take up to 24 hours to reflect after the shipping confirmation email is sent. If your tracking shows no movement for more than 3 business days, contact us so we can investigate.

  • For freight shipments, tracking is accessible through the freight carrier's portal. Contact us if you need assistance accessing freight tracking.

7. Address Accuracy

Please double-check your shipping address before completing checkout. We ship strictly to the address provided at the time of the order.

  • If you notice an address error after ordering, contact us immediately at info@reusemedicalequipment.com or call (833) 373-8736.

  • We can update the address if the order hasn't shipped yet. Once shipped, address corrections may incur a re-routing fee charged by the carrier.

  • Reuse Medical is not responsible for non-delivery due to an incorrect address provided at checkout.

8. Lost or Undelivered Shipments

  • If your tracking shows "delivered" but you haven't received the item, check with neighbors, building management, or any secure delivery location first. Then contact us, and we will file a trace with the carrier.

  • For shipments lost in transit (tracking shows no movement or carrier confirms loss), we will work with you to resolve the claim. Resolution timelines depend on the carrier's investigation, typically taking 5 to 15 business days.

  • We strongly recommend purchasing shipping insurance for high-value orders. Contact us before placing a large order to arrange this.

9. Contact & Support

For questions about your shipment, to request a freight quote, or to coordinate an international order, contact our team directly. We respond within 2 business hours on weekdays. Please have your order number ready.

Reuse Medical Equipment 2537 E Hammond Ave, Fresno, CA 93703 Email: info@reusemedicalequipment.com Phone: (833) 373-8736